Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with The Black Zodiac for any reason, please read our refund policy below.

Digital Products

Due to the nature of digital products, all sales of e-books and digital downloads are final and non-refundable once the product has been delivered or accessed. Please review product descriptions carefully before purchasing.

Physical Products

If you ordered a physical copy and it arrives damaged or defective, we will gladly send a replacement or issue a full refund. Please contact us within 14 days of receiving the item.

How to Request a Refund

To request a refund for an eligible order, please contact us with the following information:

• Your full name and email address used at purchase.
• Your order number.
• A brief description of the issue.
• Photos if the product arrived damaged.

We aim to respond to all refund requests within 3 business days.

Processing Time

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

Contact

For refund requests or questions, reach us at hello@theblackzodiac.com.